GPS Vehicle Tracking

Cell phone solution helps company control costs and improve customer service

Spectrum Realty needed a solution that could improve workforce management. It was important for Ryan Wagner to be able to efficiently record their locations in case of an emergency, as well as maximize efficiency by dispatching job orders directly to workers in the field. He desired to enhance customer service by making sure jobs were accepted and completed in a timely manner.

Company Profile

A highly regarded retail property management company, Spectrum Realty specializes in maintenance of industrial facilities, shopping centers, office buildings and other types of retail properties. Located in Kennesaw, Georgia, the company has been in business for over 10 years.

Ryan Wagner, Vice President of Spectrum Realty, considers his company to be a one stop shop for this specific industry, performing such activities as: wall packs, painting, pressure washing, general clean up, litter removal, re-conditioning and anything else the customer needs.

Benefits

By using Comet Tracker, Spectrum Realty is able to effortlessly and effectively dispatch emergency jobs to workers as well as manage the entire workforce. They primarily use the Comet Tracker Dashboard to manage job status, to include pick-ups, in-route status, completed jobs etc. Ryan can identify the closest worker to a particular job and optimize routes for the workers. He is thrilled with the software and wouldn’t dream of changing!

• Reduced response time to under 30 minutes, providing superior customer service.
• Increased productivity.
• Reduced back-office paper work with order entry dispatch.
• Eased management of day-to-day activities.
• Maximized efficiency.
• Comet Tracker paid for the initial investment within the first 6 months.
• By better managing his business with Comet Tracker, he was able to expand

.“Having Comet Tracker easily pays for itself and then some!” ~Ryan Wagner, Vice President

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