Announcing InTouch™ Support Service
Enhancements to our customer support services make life easier for our customers
Our customers have always had access to our outstanding customer service, but not everyone knows about everything we can help with. So we've put all those services into one package, called InTouch Support Service.
This service is available for all customers at no extra charge. We're here to help you! Here is what you can expect:
- End the frustration of long hold times: Our representatives answer your call 94% of the time, without putting you on hold and without making you navigate through phone menus.
- Get your requests done faster: We respond to your requests as fast as possible. When you call or email, you’ll receive an email confirmation including a case number. Once the request is finished, we’ll send you another email to let you know.
- Done right, the first time: With years of experience in the wireless industry, our representatives are more than just a call center. We take pride in making sure your request is handled correctly.
- Understand your bill: With monthly reports and reviews, you’ll understand exactly what services you have and why. Our one-page summary report consolidates your bill into an easy to read format, and our account managers will explain everything to you in a one-on-one call.
- Keep saving money: You’ll immediately save 25% off all phone accessories, including chargers, belt clips and headsets. And our monthly specials bring you even more savings. We can also advise you on upgrading phones, adding GPS features and more.
- Get your stuff faster: We ship most orders the same day we receive them, which means you get your accessories when you need them.
- Bring your office on the road: To maintain contact with customers, employees and vendors while on the road, we also offer Exchange and BES hosting. Employees can share address books, calendars and tasks, and schedule meetings with each other while in the office AND on the road.
Call 866-433-6687 or email helpdesk@therpagroup.net the next time you need something.
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Question of the Month
Each month we'll answer one of the top questions our help desk receives.
Question: How do I reset the voicemail password on my phone?
Answer: If you have a Sprint phone, log onto MySprint.com using your username and password.
- At the top of the page, choose Settings & Passwords.
- Under Account Admin Tools choose Reset Voicemail Passcodes.
- Choose the number to reset and hit Continue until you see a message that the voicemail password has been reset.
- Your voicemail will always reset to the last 7 digits of the cell number.
- Make sure to change the voicemail password to something of your own choosing as soon as possible.
If you have an AT&T or Verizon phone, or if you'd rather have us reset your voicemail password, just send an email to helpdesk@therpagroup.net or call 866-433-6687.
Are Your Employees Prepared to Respond Safely to Workplace Fires?
(Based on a true case)
It was a hot summer day when the fire broke out on the roof of the paint building at the plant. Jack Cini and a co-worker, who were assigned firefighting duties, fought the blaze for almost half an hour before they finally managed to extinguish it. Despite considerable smoke from the fire, neither employee was wearing respiratory protection.
more
Changes coming to Sprint's standby optionPrice increases and other details changingShortly, Sprint will increase the monthly price for phones placed on standby. Additionally, revisions will be made to which plans are available when taking phones off standby. Standby allows a customer to pay a reduced price for a phone number that is not in use while still under contract. The time spent on standby does NOT count towards fulfilling the contract, but does allow the customer to keep the number. Please email or call our help desk at 866-433-6687 to find out how these changes might affect your bill, or if standby is a good option for you. |
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RPA's complete wireless management service includes:
Administrative Support – Account Management
Live Help Desk – No Hold Time
Proactive Monthly Bill Review
Customized Monthly Reports
Discounted Equipment
Don't throw your old or broken cell phones out! Send them to us and we'll recycle them free of charge.
The RPA Group
Cell Recycling Program
303 East 17th St. Suite 1060
Denver, CO 80203
Exchange hosting: bring enterprise-level communications and collaboration to small businesses
BES hosting: deliver email directly to your phone, synchronize calendars and tasks
Sign up here to get your own copy