When was the last time you used the HelpDesk?
Don't forget, we have a full service Help Desk!
The RPA Group has a full time staff of helpful associates whose job is to help YOU! Whether you need some help ordering a new phone, changing a number, or simply asking a question about something, our Help Desk is here for you Monday-Friday, 7am - 6pm (MDT). Simply call us at 1-866-433-6687 or send us an email at helpdesk@therpagroup.net to have your issue resolved quickly and properly.
What is a third party charge?
Here at the RPA group, we've been noticing an alarming number of third party charges showing up on our client's bills. Third party charges are a recurring charge which is billed monthly and is easier to sign up for than you might think. Third party charges can be anything from having your horoscope delivered to you every morning to downloading a single ring tone you saw on a commercial. Typically the charges start at $10/month, but we've seen them as expensive as $20/month. If you'd like to stop these charges from appearing on your account, simply give our help desk a call and ask for an "account-wide third party restriction"
Do you have phones you are not using?
If you have phones that you will not be using for a period of time, call the RPA Group helpdesk (866-433-6687) or email to have your phones put on "data-only plans".
In an effort to help you save additional dollars, let us help you put your phones on a data-only plan. This process is very similar to a standby, but much better! Putting a phone a "seasonal standby" will freeze your contract, so when you decide to turn the phone back on, the contract is right where it was when you put it on standby. If you ask us to put the phone on a data-only plan, then the contract continues to run while you're not using it! This isn't something Sprint will offer you, so if this is something you'd be interested in, give us a call at 1-866-433-6687, option 1.
Stock up now on all chargers - $9.99 each
All car AND wall chargers are $9.99. Hurry, offer good through March 31st!
Stock up now to make sure you're not stranded without a charged phone. All chargers, regularly priced $15.99-$34.99 are $9.99 through the end of the month. Give us a call and we'll make sure you get the right chargers for your phones.
Plus! Order 10 or more chargers, and we'll throw in FREE shipping!
Question of the Month
Each month we'll answer one of the top questions our help desk receives.
Question: How do I setup my email account on my Blackberry?
Answer: If you aren't signed up with us for Blackberry Enterprise Server, then here are the instructions.
Call us at 866-433-6687 or email helpdesk@therpagroup.net and we'll be happy to help with any questions.
We hope you enjoyed this issue of our newsletter. Please feel free to forward this on to colleagues who may be interested in receiving the newsletter in the future.
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RPA's complete wireless management service includes:
Administrative Support – Account Management
Live Help Desk – No Hold Time
Proactive Monthly Bill Review
Customized Monthly Reports
Discounted Equipment
Don't throw your old or broken cell phones out! Send them to us and we'll recycle them free of charge.
The RPA Group
Cell Recycling Program
303 East 17th St. Suite 1060
Denver, CO 80203
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