The RPA Group Newsletter
  The RPA Group Home | Contact Us | 866-332-3831   Issue 7, Volume 1, September 2009
   
 

Have You Reached Out to Our Help Desk Recently?

We’re here to help you. That’s why your call rings directly to a live, US-based support representative 94% of the time. That’s why we acknowledge every request with an email and case number, and that’s why your account manager knows you by name.

From changing service plans to ordering phones and answering billing questions, our support representatives will help you quickly and efficiently, and they’ll do it right the first time. In fact, you may not have to call your carrier ever again.

Email us or call at 866-433-6687.

New Sprint Rate Plans Available

Call us to find out which one is right for you

In the past two weeks, Sprint rolled out new rate plans that could mean additional savings for our customers. Our staff is ready to discuss these rate plans with you, answer questions, and determine if these plans are a good fit for you. If so, we can easily switch your phones to the new plan.

Remember, new plans don't always mean more savings. Our experts can give you unbiased advice on whether these plans are right for you. To find out, call us now at 866-433-6687.

Stock up now on car chargers - $9.99 each

All car chargers now $9.99. Hurry, offer is only valid while supplies last.

Stock up now to make sure you're not stranded without a charged phone. All car chargers, regularly priced $15.99-$34.99 are $9.99 through the end of September. Give us a call and we'll make sure you get the right chargers for your phones.

Plus! Order 10 or more chargers, and we'll throw in FREE shipping!

Call 866-433-6687 or email helpdesk@therpagroup.net to order.


Question of the Month

Each month we'll answer one of the top questions our help desk receives.

Question: Can I change my phone number to a different area code and prefix?

Answer: Yes, we can make this change for you. When you call, please be prepared to give us city, state and area code you want to switch to. For Sprint users, we'll need the direct connect network you want to connect to, which we can help you identify.

Call us at 866-433-6687 or email helpdesk@therpagroup.net and we'll be happy to help with any questions.


Microsoft Outlook How-To

Add holidays to your calendar

  • On the Tools menu, click Options, and then click Calendar Options.
  • Under Calendar options, click Add Holidays.

.

  • Select the check box next to each country/region whose holidays you want to add to your calendar, and then click OK.

Excerpted from the full Microsoft article at http://office.microsoft.com/en-us/outlook/HP012304061033.aspx.


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InTouch™ Support Service for Sprint, Verizon, AT&T and others
RPA's complete wireless management service includes:
Administrative Support – Account Management
Live Help Desk – No Hold Time
Proactive Monthly Bill Review
Customized Monthly Reports
Discounted Equipment

Free Phone Recycling
Don't throw your old or broken cell phones out! Send them to us and we'll recycle them free of charge.
The RPA Group
Cell Recycling Program
303 East 17th St. Suite 1060
Denver, CO 80203

Small Business Communication Solutions
Exchange hosting: bring enterprise-level communications and collaboration to small businesses

BES hosting: deliver email directly to your phone, synchronize calendars and tasks

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